Voyage Control Team
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Do I need to book? Do I need to book for breakdown?
Everyone needs to book for build and open days in order to access the loading bays at NEC including exhibitors, contractors and organisers. Couriers and taxis might not need to book as long as the...
The time I want is fully booked
If the time slot has been fully booked this means there is no space left for any more vehicles at that time. There aren't any saved for last minute bookings - it really is first come first served. ...
Making Multiple bookings
We have a new feature at Voyage Control - multiple bookings. Please see the attached file for instructions on making multiple bookings.
Can I change the Log in email address or password?
If by any chance you need to change the email address or password you use for logging in, it can easily be changed. Go to the Settings button, located right below your Make a booking button on the ...
Can I see the system in a different language
You can change your language view in the portal by clicking on the current language in the upper right hand corner and selecting the language you'd like to view. We are adding more languages as we...
Deposit system
We use Voyage Control manage vehicle access and deliveries for all events at the NEC. This helps to maximise the available unloading spaces for all exhibitors and contractors. It is necessary to ma...
Support Browsers
Our support system no longer supports Internet Explorer 8, 9 or 10. This is mainly because in January 2016, Microsoft removed support for Internet Explorer 8, 9 & 10 on any desktop platforms beyond...
I would like to make changes to my booking
You can easily edit your booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can also...
I don't know my user type
Below is an explanation of some of the most commonly used user types: Event Organiser: The official organisers of that event Shell Scheme Exhibitor: An exhibitor that has a pre-made stand Space On...
I would like to cancel my booking
You are able to cancel a booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can als...