Voyage Control Team
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Can I see the system in a different language
You can change your language view in the portal by clicking on the current language in the upper right hand corner and selecting the language you'd like to view. We are adding more languages as we...
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Deposit system
We use Voyage Control manage vehicle access and deliveries for all events at the NEC. This helps to maximise the available unloading spaces for all exhibitors and contractors. It is necessary to ma...
Support Browsers
Our support system no longer supports Internet Explorer 8, 9 or 10. This is mainly because in January 2016, Microsoft removed support for Internet Explorer 8, 9 & 10 on any desktop platforms beyond...
I would like to make changes to my booking
You can easily edit your booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can also...
I don't know my user type
Below is an explanation of some of the most commonly used user types: Event Organiser: The official organisers of that event Shell Scheme Exhibitor: An exhibitor that has a pre-made stand Space On...
I would like to cancel my booking
You are able to cancel a booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can als...
I haven't received a link to reset my password
There's a few things to check first: Have you checked your junk/spam folder? Have you added info@voyagecontrol.com to your safe list? Has it been more than 5 minutes? Have you tried to request it ...
I need to make a booking at a different venue
If you need to make a booking for a different venue or site that uses Voyage Control then you need to go to a different URL. Usually you should be able to find it in the form or venuename.voyagecon...
Contact Us
To contact us please click the "Submit a Request" button at the top of any page within this helpdesk.
What if I am early/late?
If you're early the traffic team/loading bay staff will try and fit you in, but if not, you will need to wait for your allotted time slot. If you are late, you should try to amend your booking slot...