Voyage Control Team
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I haven't received a link to reset my password
There's a few things to check first: Have you checked your junk/spam folder? Have you added info@voyagecontrol.com to your safe list? Has it been more than 5 minutes? Have you tried to request it ...
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I need to make a booking at a different venue
If you need to make a booking for a different venue or site that uses Voyage Control then you need to go to a different URL. Usually you should be able to find it in the form or venuename.voyagecon...
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Contact Us
To contact us please click the "Submit a Request" button at the top of any page within this helpdesk.
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What if I am early/late?
If you're early the traffic team/loading bay staff will try and fit you in, but if not, you will need to wait for your allotted time slot. If you are late, you should try to amend your booking slot...
I can't select my preferred time
If you can't select a particular estimated arrival time slot that has been listed for you on the system, this means that the time slot is fully booked or it's not within your permitted access...
What zone am I in?
You should receive this information from your venue or event organiser, along with the stand number. Depending on a stand number you will be assigned to a certain zone that is closest to your stand...
What if I take too long and overrun my allocated time slot?
We need you to stick to your unloading time so that we can make room for other deliveries. All booking times are allocated to the size of your vehicle, the larger the vehicle the more time yo...
I need to access my colleague's account
Unfortunately, we're not able to give out passwords to individual accounts. The best solution would be to get access to those individual’s emails to reset the password - or if they can forward...
No Times Available
If you receive an error message stating "Found no times for Journey 1", this means you do not have access that day. Please try a different time in your allotted scheduled time slot. If there is ...
What is my vehicle type?
Olympia London categorise vehicles into 5 categories: Car: any car smaller than a typical transit van. This category does not include cars with trailers Mid-sized: most vans and cars with a trai...