Voyage Control Team
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I can't select my preferred time
If you can't select a particular estimated arrival time slot that has been listed for you on the system, this means that the time slot is fully booked or it's not within your permitted access...
What zone am I in?
You should receive this information from your venue or event organiser, along with the stand number. Depending on a stand number you will be assigned to a certain zone that is closest to your stand...
What if I take too long and overrun my allocated time slot?
We need you to stick to your unloading time so that we can make room for other deliveries. All booking times are allocated to the size of your vehicle, the larger the vehicle the more time yo...
I need to access my colleague's account
Unfortunately, we're not able to give out passwords to individual accounts. The best solution would be to get access to those individual’s emails to reset the password - or if they can forward...
No Times Available
If you receive an error message stating "Found no times for Journey 1", this means you do not have access that day. Please try a different time in your allotted scheduled time slot. If there is ...
What is my vehicle type?
Olympia London categorise vehicles into 5 categories: Car: any car smaller than a typical transit van. This category does not include cars with trailers Mid-sized: most vans and cars with a trai...
I would like more time
The period of time you have allocated is dependent on your vehicle size. This is to make it fair for all exhibitors and contractors. Unfortunately we are not able to allocate longer time slots. ...
I don't know my driver details
Not to worry. Simply tick the box indicating you don't know the driver details yet - please read the popup, it contains important information. Your booking won't be complete until you've provided ...
What if I don't know my vehicle registration number?
If you don't yet know your vehicle plate, please leave this section blank and submit your bookings. Your pass must have your vehicle's plate number listed on it. For help with editing a booking ple...
I don't have a stand number
Some general advice for individual user types: Freight companies - please contact your customer since they will be able to give you their stand number Official contractors - please input the e...